Overview
The purpose of this page is to only show resources pertaining to creating, building, or adding information to PCR360.
How To Add A New Cable
If the destination frame/device is not specified it can be entered later. Any time changes are made here and Save is clicked Any time you access this Cable from this screen you will get a summary section to give you an overview of the Cable.
cable by specifying the Low and High Pair/Strands. (center of screen)
from different frames/devices) You may enter the frame/device name or chose it from the picker.
the settings will be applied to the specified range of Pairs/Strands.
How to use Service Desk to generate Reports
Navigate to Main > Service Desk > View/Report. Double-click on any of the corresponding nodes to see a query-only reporting Grid for the corresponding Service Desk entry type. Reporting functionality for Service Desk entries is included here for the sake of convenience. Users will likely generate these queries/reports on a frequent basis. Accordingly, these Grids, which also appear within the 'Service Desk' folder in the Reporting section, cannot be modified. However, all of the functionalities common to all other Grids, in terms of reporting, apply equally to these reporting Grids. For instance, Users can filter items on the Grid, sort by column, and print Grid reports. For more information on Grid functionality, see the Getting Started section entitled Critical Interfaces: The Grid.
Build a Notification
There are a number of standard Notifications that come pre-built in PCR-360. Sometimes, however, these can be insufficient for an Organization's needs.
To add a new Notification that can be sent by an Escalation follow these steps:
- Click the button located on the Grid toolbar.
- This will open the 'Add New Notification' form.
- On this form the User can specify the who, what, where of a given Notification.
- The 'Event' field is required. The selected 'Event' in this field corresponds directly to the Start Event of an Escalation.
- Set a 'Title', which is required, for the Notification for internal reference.
- Set the email related fields of the Notification. These will be inserted into their equivalent email fields:
- 'Subject', which is required, will serve as the email subject.
- 'To', which is required, will serve as the To field of the email.
- 'Cc' will serve as the Cc field of the email.
- 'Bcc' will serve as the Bcc field of the email.
- 'Body', which is required, is the main body of the email.
- Once all the fields have data, click the button to save the Notification.
Use of HTML Tags
Some fields within PCR-360 allow Users to input HTML tags to make displaying that information a richer experience for those that are expected to consume it. For more information on HTML tag usage, please see the wiki entry for it.
Create a Project
Navigate to Main > Service Desk > Projects.
- Click the button.
- Change the Source if desired.
- Enter the Project Manager.
- Enter a brief description of the Project. This is not required but encouraged.
- Enter the Due Date. If it's not known, it can be entered later.
- If known or needed; enter the Owner, Requestor, and Quoted Amount.
These fields are not Required and can be added later or not at all. Don't forget, the Owner can also be a Department instead of a person (Contact). To make a Dept. Hierarchy, the Owner just toggle the selector and enter the Dept Hierarchy (or to perform a search). - Click the button.
At this point, a Project number has been generated in the upper left-hand corner of the screen that can be used to group together Orders. This process is the same regardless of what types of Orders are associate with this project.
Quick Tick and Quick Tick Type
Create a Quick Tick Type
This process is used to create a Quick Tick Type that can be used to create Quick Ticks.
- Go to Admin > Service Desk > Quick Tick Types
- Click the button.
- Enter a Unique name for the Quick Tick Type
- Each Quick Tick Type can minimally have a Contact and Description; just toggle the appropriate checkbox to have it appear for use.
- If it is to be Required by the end User, mark the toggle of the Required checkbox.
- Click the button.
- Optionally: define as many User Defined Fields as desired to maintain additional information.
Create a Quick Tick
There are two ways to create a Quick Tick.
- Click the icon next to the 360 search.
- Choose the 'Type'
- Enter information into any required fields.
- Click the button.
- Choose the 'Type'
- Navigate to Main > Service Desk > Quick Tick.
- Click the button.
- Enter information into any required fields.
- Click the button.