(v1) .Avaya v2019.7

System Requirements

The Avaya Communication Interface is not a part of general PCR-360 functionality and requires the purchase of a license. 

Please contact Professional Services to request a license, and confirm your system meets all requirements.

Authorization Codes

'Authorization Codes' can be added, edited and deleted by a User within PCR-360, and enable a User to be able to allow privileged individuals to use other stations for phone calls. The Authorization Code is able to override normal permissions of the station by it's associated to a 'COR (Class of Restriction)' to define the behavior expected of that station. All Authorization Codes are expected to be numeric values and the length is configured in the switch.

The Call Manager can be selected using the  button on the Authorization Code grid.

Add Authorization Code

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to create a new Authorization Code from the Authorization Code Grid. This will create a new Authorization Code within PCR-360 and the switch, and relate it to a COR defined in the switch.

1. Click the  button.
2. Enter the desired details for the Authorization Code and COR.
3. If it is desired to have this change occur at a later date or time, set the field to the desired date and time.
   • If not manually set, when the Form is saved, the current date and time will be populated.
4. Save the Form.
5. The Authorization Code and COR appear in the grid.

Edit Authorization Code

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to update an Authorization Code from the Authorization Code Grid.  The Authorization Code will be updated within PCR-360 and the switch, to the existing COR defined on the switch.

1. Choose an item from the grid and double click or select and click the  button.
2. Change the details for the Authorization Code and COR.
3. If it is desired to have this change occur at a later date or time, set the field to the desired date and time.
   • If not manually set, when the form is saved, the current date and time will be populated.
4. Save the Form.
5. The COR is now updated in the grid.

Delete Authorization Code

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to remove an Authorization Code from the Authorization Code Grid. This will remove the Authorization Code from both PCR-360 and the switch, so that it can no longer be used to grant access to Users.

1. Select an item in the Grid and click the  button.
2. The item has been removed from the grid.

Class of Restriction (COR)

The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the  button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allows for a more personalized level of control of individual phone stations permissions.

Edit a COR

In order to update a COR, a User can follow these steps to use PCR-360 to perform the update. This will make the relevant changes for the COR in the switch.

1. Open a COR by selecting it from the grid and clicking the  button.
2. Update the COR as desired.
3. Save the COR by clicking the  button .

Stations

(picture of Avaya > Stations Grid, required Nav Menu to be rebuilt)

The Call Manager can be selected using the  button on the Stations grid.

Stations can be Added, Edited individually or in Bulk, or Deleted from the Stations grid.

Add New Station

Click the  button to open the Add New Station form to create a new Station.

Edit Station

Select a Station in the grid and click the  button to update the Station.

Bulk Update Station

To updated multiple records at once, select the desired records from the Grid, then click the button, to open the Bulk Update form.

Delete Station

Select a Station in the grid and click the  button to remove the Station.

Device Defaults

Add Station Device Defaults

To add a new record, the User first clicks the  button, and selects the desired device to set a default for.

Edit Station Device Defaults

Select a Station in the grid and click the  button to update the Station's Default Devices.

Audit Grid

The Avaya 'Audit Log' is the primary reason to utilize the Avaya Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Service Desk

Avaya Integrations with Service Order Actions

A Service with the Service Host of Avaya and a Pending Service Order for that Service is Required to perform the following Actions.

When selecting the ,  or  buttons the User will be presented with the list of available. PCR-360 supports integration with Avaya Authorization Codes and Stations.

Add Action

Authorization Codes

In order to add a new Authorization Code to a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the  button, and selecting Authorization Code.
   • Fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations

In order to add a new Authorization Code to a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add a Station by clicking the  button, and selecting Station.
   • Fill in the details for the new Station so that the system knows what is desired to be created.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action

Authorization Codes

In order to update an existing Authorization Code on a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the  button, and selecting Authorization Code.
3. Select the Authorization Code to be updated in the Select an Existing form.
    
4. Fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.
5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations

In order to update an existing Station on a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add a Station by clicking the  button, and selecting Station.
3. Select the Station to be updated in the Select an Existing form.
    
4. Fill in the Code and COR so that the system knows it is desired to update an existing Station.
5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action

Authorization Codes

In order to remove an existing Authorization Code from a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the  button, and selecting Authorization Code.
3. Select the Authorization Code to be removed in the Select an Existing form.
    
4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Station

In order to remove an existing Station  from a Service, perform for following steps:

1. Add an Action within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add a Station by clicking the  button, and selecting Station.
3. Select the Station to be removed in the Select an Existing form.
   
4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.