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(v1) .Release Notes v2019.4

Release 2019.4 is now available; it is a major release that contains many new features, bug fixes, and refinements. We will begin scheduling 2019.4 updates on customer Test systems starting August 27th, 2019.

Notable Changes

  • We added Historical Cable Data to Service Desk. This corrects several issues with Cable Statuses on Actions. In particular, completed Actions will now reflect the Cable status at the time of completion, not the current cable status.
  • We have converted Service Order Only Actions to Task Actions. This change gives customers a more generic way of tracking work on a Service Order; since not all work relates directly to a Service. This change replaces the Service Catalog type of "Service Order Only" with "Task" and adds a "Task" option to the Action selector on Service Desk Actions. Services cannot be created using "Task" type Service Catalogs.
  • We added several new Cisco Features and fixed several bugs.
  • We removed calDav support from the PCR-360 Calendar.
  • Users with an Administrator role can now add the Row ID column to any grid or picker.
  • When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
  • Added the ability to run Imports in Batches.


Please review the Database Changes in 2019.4 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.

Key

Release 2019.4.3 (11-13-2019)

Component

Description

Type

Incident(s)

Documentation

Billing

Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.



The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount

IN-2921 (IN201936601)


Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed).



The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized.

 IN-2922 (IN201936602)

Release 2019.4.2 (10-23-2019)

Component

Description

Type

Incident(s)

Documentation

Billing

Charges stopped exactly on the Start Date of a Bill now Prorate correctly.

IN201936583


Test Bills and Bill Estimates no longer flag charges as Billing Complete.



General

Corrected an issue that:

  1. Prevented the Bulk Update from updating Services (for customers who do not user Service Pools)
  2. Prevented Service Actions from saving (for customers who do not have any Auth Code Types defined).



Release 2019.4.1 (09-13-2019)

Component

Description

Type

Incident(s)

Documentation

General

Addresses slowness issues with the 2019.3 upgrade. 

Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release.

IN201936364

IN201936437


Release 2019.4 (08-26-2019)


Component

Description

Type

Incident(s)

Documentation

API

Added a Service Desk Task Action endpoint.


Service Desk API Calls

Billing

Added a GLA format column to the Invoices grid.



The GLA Replace process now adds a remark to the GLA record and the Replacement GLA record containing the Original GLA, the New GLA, the effective date, and the user that updated the record.

IN201834069
IN201832689

GLA Catalogs

GLA Tabs

Cable

Added buttons to the Service Desk Cable form that open PPL Range forms for Origination and Destination Equipment.


Service Desk Cabling

Ports/Pins/Lens Form

Replacing a Pair on the Path Leg form now replaces the From and To Ports.



Replacing a Pair or Port on the Paths Legs form now changes the old pair to Spare (if it isn't on any other paths).



Communications

New Cisco features:

  • Added Gateway Device Support to Service Desk Actions.
  • Added End User support to Service Desk Actions.
  • Added Device Templates to support Analog Devices.



Cisco

Communication Module

Service Desk Communication

Service Hosts

Fixed number of form issues and bugs in the Cisco Module.



CustomerCenter


Service Order Only Actions are now Task Actions.


See Task Actions changes for more detail

User-Defined Date fields in CustomerCenter no longer erroneously fail validation. 



We have fixed several display issues in CustomerCenter:

  • Pickers now render correctly.
  • The "Add Row" menu for User-Defined Tables in CustomerCenter now displays over the table.



Removed the 'Catalog Search' Box from Change and Remove Request forms.



Services and Equipment owned by a user will now show up in the "My Department Services and Equipment" grid on the home page for coordinators.



Ordering stand-alone Equipment no longer adds multiple Default GLAs to the Request.



Service and Equipment UDFs are now displayed on Report A Problem.



Equipment UDFs can now be shown in CustomerCenter.

IN201935752
Deleting Ready To Submit requests no longer throws an error.

IN201936307

IN201936258

IN201935476


Escalations & Notifications

Fixed layout issues with the Escalation Sequence form.



General

Users with an Administrator role can now add the Row ID column to any grid or picker.


How to get RECID values

Permissions

Added a Master Lock mechanism to reduce the database impact from demanding Events.  Only one Event in the Master Lock group may run at any given time.


Events
Removed calDav support from the PCR-360 Calendar.

IN201935781Calendar

User-Defined Fields can be deleted from the system entirely; the system will no longer throw an error if values are assigned to the UDFs.

IN201833382

Location History Report now includes changes to Location Servicing Equipment.

IN201726075

Inventory

Added an "Add Existing" Button to the Equipment Children tab.


Inventory - Equipment Children

Imports & Exports

Added a Service Desk Task Action Import.


Service Desk Imports

Imports can now run in batches

A single import definition can run the same file through multiple import types. (e.g., a CSV file containing Service and Location information could run through a Location import first to create Locations, then a Service Import to create new Services with the Locations in the file).


Import File Formats
The Available Charges Bulk Update no longer fails when triggered from an Import (i.e., the Charge Catalog Import).  This change drops the USERS_RECID (Foreign Key) column and replaces it with the USERID column (string/text).



Services

Improved the Service ID validation against the Service Catalog's Format for the API, Imports, Services, Service Desk Actions, etc. 



Service Desk

Added Task Actions to Service Orders.

This change:

  • Replaces the Service Catalog type of "Service Order Only" with "Task."
  • Adds a "Task" option to the Action selector on Service Desk Actions.

Note: This functionality replaces Service Order Only Actions. Services cannot be created using "Task" type Service Catalogs.


Task Action Requirements

Task Action Usage

Service Catalog Changes

Service Desk Actions

Added Historical Cable Data to Service Desk.

Once a Service Desk Item is Completed or Voided, Cabling data is captured and stored permanently. Completed Service Desk Items do not reflect changes to live Cable Data.

IN201935605

IN201834358

Service Desk Cabling

Service Desk Completed Cabling

Added two new reporting buttons to the Completed Cabling tab:

  • View Historical Path displays the Path before completing the Order.
  • View Current Path displays the current path on the Service.


Service Desk Completed Cabling

When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.

Note: This functionality won on Voting List #3


Service Desk Activity/Remarks
Increased the size of the Data ID field on Service Desk Actions.

IN201935599

Service Desk Actions

Service Desk Cabling

Service Desk Communication

Removed the Catalog value from the Service Picker display to improve performance. This will improve the performance of grids showing the Service ID and Catalog, as well as the performance of the Service Picker.


Service Desk Actions

Service Desk Cabling

Service Desk Communication

Task actions (formally Service Order Only Actions) with charges can no longer be completed without an Owner.

IN201833454

Upgrade/Downgrade Actions no longer fail validation if the Service Catalog is not selected when creating the Action.  Previously, if you did not select the Service Catalog and saved the Action, a field validation error was displayed, and the form prevented correcting the data.

IN201834380
For Upgrade/Downgrade Actions, selecting a Service Catalog no longer overwrites the Services Options on the action.  The Service Options on the Action come from the options already set on the Service.


Upgrade/Downgrade Actions

Create an Upgrade/Downgrade Action

Upgrade/Downgrade Actions now update the Service Catalog on the Service upon completion of the Action.  This stopped working in 2018.1.



The entire Service Desk Cabling form is now "Read Only" for Out Cable Actions.  The Add, Clear, and Swap buttons are no longer accessible on Out Cable Actions.



Swap Actions now complete without an error when one Service has a Cable Path, and the other does not.



Pairs/Ports are now Assigned after completing a Swap Action.



Deleting the Cable Path Legs on a Swap action now sets the Pairs/Ports back to Assigned, rather than Pending Connect/Pending Disconnect.



The Service Desk View Path report now displays the Service/Circuit ID and Reference for Pending Actions.



The Service Desk 360 Wizard now populates the SDC column for Service Desk Actions.

IN201935119

Adding new Cable Data to Incidents no longer throws an error.



Alternate Recurring Charges with an action of "Stop" on Service Desk now properly stop when the Order/Action is Finalized.

IN201935363
Completing a Service Order with no Actions on it no longer throws an error.





Database Changes in 2019.4

Table NameChangeTable Changes
BULK_UPDATE_HISTORYUpdated

DROP COLUMN USERS_RECID

ADD COLUMN USERID VARCHAR(20) NOT NULL

DEVICE_DEFAULTSNewAdded the Table to PCR-360
IMPORT_FORMATSUpdated

DROP COLUMN DUPLICATES
DROP COLUMN IMPORT_RECORD_TYPES_RECID

IMPORT_RECORD_FORMATSUpdated

ADD IMPORT_RECORD_TYPES_RECID INT NOT NULL
ADD FORMAT_SEQUENCE INT DEFAULT 10 NOT NULL
ADD DUPLICATES VARCHAR(1) DEFAULT NULL

SERVICE_DESK_CABLING_OUTRemovedDropped the Table from PCR-360
SERVICE_DESK_CABLING_PITNewAdded the Table to PCR-360




Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242