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(v1) .Release Notes v2019.5


Release 2019.5 is now available; it is a minor release that contains bug fixes, and refinements. We will begin scheduling 2019.5 updates on customer Test systems starting October 8th, 2019.

Notable Changes

  • Optimized the Charges Grid and Ports/Pins/Lens Picker.

  • Added an Open Source Button to the Charges Grid.
  • Added Ports/Pins/Lens Transfer Import
  • Added an Add From SDC button to the Service Desk Workflow tab
  • Added a unique key on Ports/Pins/Lens. The Port/Pin/Len Side is now required. This prevents users from creating duplicate Ports/Pins/Lens records and prevents the system from creating duplicate Ports/Pins/Lens records from an Import.

    • Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data on production before they can upgrade to 2019.5 (or later) in production. We will NOT upgrade any customers to 2019.5 or later if the Adhoc grid still contains duplicate Ports/Pins/Lens records. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.

Please review the Database Changes in 2019.5 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.

Key

Release 2019.5.2 (11-13-2019)

Component

Description

Type

Incident(s)

Documentation

Billing


Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.



The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount

IN-2921 (IN201936601)


Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed).



The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized.

 IN-2922 (IN201936602)

CustomerCenter

Users can now set the Account Number/Default GLA on Stand-Alone Equipment.  However, the Owner and GLA MUST be the same for all pieces of Stand-Alone Equipment. (i.e. You set the Owner and GLA on once piece of Stand-Alone Equipment and it applies to all of the Stand-Alone Equipment for that Request).

(IN201936659)
Creating a New Contact with CustomerCenter no longer throws an error.



Release 2019.5.1 (10-23-2019)

Component

Description

Type

Incident(s)

Documentation

Billing

Charges stopped exactly on the Start Date of a Bill now Prorate correctly.

IN201936583


Test Bills and Bill Estimates no longer flag charges as Billing Complete.



General

Corrected an issue that:

  1. Prevented the Bulk Update from updating Services (for customers who do not user Service Pools)
  2. Prevented Service Actions from saving (for customers who do not have any Auth Code Types defined).



Release 2019.5 (10-07-2019)


Component

Description

Type

Incident(s)

Documentation

API

Added token-based authentication to Service Host REST API for Team Dynamix.


Service Host Rest APIs

Billing

Added the following columns to the Admin → Billing → View/Report → Charges Grid:

  1. Prorate Flag (Only if the configuration BILL_MRC_CHANGE_FORCE_PRORATE is turned off)
  2. MRC Start Date (only populated for MRCs)
  3. MRC Stop Date (only populated for MRCs)
  4. NRC Transaction Date (only populated for NRCs)
  5. Annual/Semi-Annual/Quarterly Recurring Date (only populated for Alternate Recurring Charges)
  6. Annual/Semi-Annual/Quarterly Stop Date (only populated for Alternate Recurring Charges)


Charges Report
Added an Open Source button to the Admin → Billing → View/Report → Charges Grid. The new button opens the Source record: Service, GLA, Equipment, or Service Desk.



Optimized the Admin → Billing → View/Report → Charges Grid to improve grid load times significantly.  By default, the grid now autoloads (rather than waiting for you to add a filter or refresh the grid). 



The Bill grid's Check Progress form no longer shows more than 100% in the Processing Bill Calls section (when multiple Expense Object Code Overrides are defined).

Note: The Process Bill Calls section may still show more than 100% in if GLA splits are used.



GLA Changes now properly update Alternate Recurring Charges (Annual Recurring, Semi-Annual Recurring, and Quarterly Recurring).


Known Issue Forum Post

GLA Charges Import

Service Charges Import

Charge Catalog Imports

Services API (Charges)

GLA API (Charges)

Equipment API (Charges)

Charge Catalogs

Inventory Tabs - Charges

Cable

Optimized the Ports/Pins/Lens picker for Equipment records that have more than 10,000 ports.



Added a unique key on Ports/Pins/Lens. The Ports/Pins/Lens Side is now required. 

Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data in production before they can upgrade production to 2019.5 (or later). If you would like to review the Adhoc Queries or add them before scheduling your upgrade, please download the SQL file from the release notes. 


If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.


Duplicate PPL Adhoc Query Downloads

MySQL

Oracle


Communications

Added multiple enhancements to the Avaya Module:

  • Avaya Phone Templates: Form and Grid

    • Adds "System Use Templates" that can be copied to make customized templates
  • Added support for 9608SIP set types


Avaya Documentation

CustomerCenter


Approvers are now able to see the Cancel Request Button on the View Request Page for their Requests.

IN201935025


The original Owner of a Service or Equipment is now preserved for a Change Owner Request.

IN201936238

IN201834895


General

Fixed an issue where some tool-tips, filters, and hover images would appear behind a PCR-360 form.

IN201731534
Users can now update existing List Values

IN201936427

Imports & Exports

Added a Ports/Pins/Lens Transfer Import that will transfer ports from one Equipment record to another.


Ports/Pins/Lens/ Transfer Import

Services

The Associated Service Picker on Equipment now restricts the Services by the Location and Service Locations (for Multiple Location Services). The Service Location(s) must match (or be a descendant of) the Location specified on the Equipment record.



Service Desk

Added an Add From SDC button to the Service Desk Workflow tab. This button allows adding SDC workflow to any existing Service Desk item that is not closed (i.e., Void, Denied, Finalized, Billed, etc.).


Additional SDC Workflow: Requirements

Workflow

SDC

Add Actions created by the PCR-360 Wizard now set the Service Options (Billable, Report 911), and the Default Service Host using the Service Catalog's defaults.

IN201833229

IN201834684


Fixed alignment issues with the Service Order Description on the Service Desk Printout.

IN201936068

The Workgroup and Worker fields are once again editable on the Service Desk Labor Form.

IN201935841

IN201935576

Service Desk Labor
Equipment SDCs no longer match SDCs with the 'Any' SDC type selected.  Equipment SDCs must exactly match the Equipment Catalog on the Service Desk Item.





Database Changes in 2019.5

Table NameChangeTable Changes
PORTS_PINS_LENSUpdated

CHANGE `PORT_SIDE_LISTS_RECID` `PORT_SIDE_LISTS_RECID` int NOT NULL;
 
Added a Unique index on (EQUIPMENT_RECID, PORT, PORT_SIDE_LISTS_RECID)

SERVICE_HOSTSUpdated

ADD COLUMN LOGIN_ADDRESS VARCHAR(100) NULL AFTER
ADD COLUMN LOGIN_HEADERS LONGTEXT NULL
ADD COLUMN TOKEN LONGTEXT NULL
ADD COLUMN RATE_LIMIT INT NOT NULL DEFAULT 0
ADD COLUMN RATE_LIMIT_REMAINING INT NOT NULL DEFAULT 0
ADD COLUMN RATE_LIMIT_RESET DATETIME NULL AFTER






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