.System Requirements v2020.4

PCR-360 Operational Requirements

The PCR-360 System is deployed on an Intel-based web server. The following hardware recommendations indicate resources that should be available to the application. The application runs on a Linux Apache Web Server which is included in the estimates for RAM utilization below. Consult the system's administrator for final system specifications.

NOTE: Hardware specifications change frequently due to manufacturers' specifications. This document should serve as a guideline rather than exact requirements in terms of processor speeds, etc.

Database Server

Hardware Requirements

• Dual multi-core CPU 2GHz minimum
• 100 Mb/s network port (or greater)
• 500GB Hard drive + 1GB per million call records stored online
• 16GB RAM
• Tape or backup device

Software Requirements

• Red Hat Enterprise Linux 7+ (or CentOS)
• One of these supported Database Services:
  • Oracle: 12c (12.1.0.2.0) or greater is required.
  • MySQL: version 5.7 or greater is required.
  • Percona: minimum version 5.7 is required.
  • Mysql 8.0/Percona 8.0 is not supported.
• The database must be configured with the UTF8 character set. For Oracle, the AL32UTF8 character set is fine

Web Server

Hardware Requirements

• Dual multi-core CPU 2GHz minimum
• 100 Mb/s network port (or greater)
• 80GB Hard drive (allocated for /var/www/pcr360)
• RAM requirements based on simultaneous users:
  • 1 - 1,000: 8GB
  • 1,000 - 5,000: 12GB
  • 5,000+ Please contact PCR

Software Requirements

• Red Hat Enterprise Linux 7+ (or CentOS)
• Apache (2.2 or 2.4) HTTP server (SSL) configured
• PHP version 7.2 (PCR-36 Versions 2018.1 through 2020.2) — supplied and installed by PCR
• PHP version 7.2 or PHP 7.4 (PCR-36 Versions 2020.3 through 2020.4) — supplied and installed by PCR
• PHP version 7.4 (PCR-360 Versions 2021.1 or later) — supplied and installed by PCR
• Zend Framework version 1.12.20 — supplied and installed by PCR
• Required Zend & PHP extensions — installed and supplied by PCR
• Oracle client or Oracle Instant client (version 11.2 or greater) (if Oracle is used)

Supported Web Browsers

• Chrome (preferred with auto-update service enabled)

• Firefox (preferred with auto-update service enabled)

• Microsoft Edge 84+ (Chromium Edition with auto-update service enabled)

• Microsoft Internet Explorer 11 (not recommended)

  • Note: CustomerCenter no longer supports Internet Explorer. 

• Additional Browser requirements:

  • Cookies and Javascript MUST be enabled in the browser
  • The URL to your service should be added to the "Permit" list of the browser's built-in popup blocker or add-ons
  • CustomerCenter requires a minimum screen resolution size of 1280 x 720

• Other browsers may be compatible but have not been fully tested

Communication Adapter Modules

The Communication Interfaces developed by PCR-360 are not a part of general PCR-360 functionality and require the purchase of a license for each Module.

Please contact Professional Services to request licenses.

Avaya Interface

In addition to PCR-360 System Requirements, the Avaya Interface requires the Avaya Call Manager to be on Application Enablement Services (AES) v6 or later.

Cisco Interface

In addition to PCR-360 System Requirements, the Cisco Interface requires the Cisco Call Manager to be on Cisco Unified Communications Manager (CUCM) v10.5 or later.