.When should I upgrade versions? v2.1.4.7

PCR-360 can be upgraded at any time that the customer chooses using the Upgrade Request form on the helpdesk. PCR does not force upgrades on customers. However, it is recommended that upgrades are done as soon as possible in order to take advantage of improved application features. PCR supports bug fixes for the current and the newest previous version. Bugs in older versions will be identified but will only be investigated and scheduled for fixes in a current supported or upcoming release. For example, if the current production release is 2019.3, then 2019.3 and 2019.2 are actively supported with hotfixes. Issues found in older versions will be scheduled based on their severity as either a fix in a future release or a hotfix to a supported release.

Users can request a newer version of PCR-360 for either the Test or Prod environment with the Upgrade Request form at help.pcr.com.

On the Upgrade Request form at help.pcr.com, enter the following information.
Enter a Summary of the work needed. This is a required field.
1. For example, "Upgrade our Test environment to 2019.6".
Select the System that needs to be upgraded. This is a required field.
If there is a particular date the upgrade should be done on, enter that date in the Requested Completion Date field. We cannot guarantee an upgrade can be completed on the requested date, but we will work with you to find a date that works for both you and PCR.
Any additional information can be entered into the remaining optional fields:
1. Additional Details
2. Impact
Click the Create button.

The Upgrade Request will be submitted to the PCR Helpdesk Team to schedule the requested upgrade.