(v1) .Service Desk v2.1.4.7

The Service Desk icon serves as the portal to many of PCR-360's most critical functions. The Service Desk is designed as the single point of reference for all transactions that add, change, move, or delete any of the services and/or equipment that your organization tracks via PCR-360.

The Service Desk is broken down into these distinct categories: Requests, Estimates, Orders, Incidents, Projects, Problems, Quick Ticks, and Legacy. By accessing each group of Service Desk items, Users can assume responsibility for a service, monitor the progress of a service, or make alterations to the service process itself.

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