.Service Desk - Inquiry UDFs v2022.1

Inquiry UDFs

The 'Inquiry UDFs' tab allows for entry of custom-defined fields that allow individual organizations to track any data that they need or want for Customer Inquiries. This tab only appears if there are fields defined in the system for the specific type of Inquiry recieved.

User Defined Fields on Inquiries can be specified by the System Administrator in the Admin portion of the application under Admin > Service Desk > User Defined Fields. The PCR-360 application does not apply User-Defined Fields (UDFs) by default.