(2024.1) Zero/Low Calls Report Event

The Zero/Low Calls Report Event can be triggered using Custom Logic. The following parameters are Required to execute the Event.

Zero/Low Calls Report

/**
* Event: Zero/Low Calls Report
* Listener Class: Application_Model_CallDetails_CallDetails
* Listener Method: eventZeroCallsReport
*/

PCR_Event::attachDb(
    "zero-calls-report",
    ["Application_Model_CallDetails_CallDetails" => "eventZeroCallsReport"]
);
PCR_Event::trigger(
    "zero-calls-report", 
	[ 		
		"date_range" => "Last 30 Days", 		//Value entered in Date Range
		"service_host" => "22", 				//RecID of Service Host
		"call_count" => "10",
		"duration" => "30",
	 	"email" => "test@test.com",				//Optional field
		"service_host_display" => "Avaya", 		//Name of Service Host
		"dateRange" => 
		[
			1662177600, //Not sure what these numbers represent? Hopefully a Dev will know!
			1664769600
		],

		"eventBroadcastBy" => "216121",
		"eventBroadcastTime" => "Oct 3, 2022, 2 => 50 pm",
		"eventBroadcastDayofWeek" => "1",
		"eventBroadcastHourMin" => "1450",  	
	]
);