(2022.1) Reports

Reports

The reports page allows the user to view available Crystal Reports. By clicking on the "Report History" link the user can toggle between viewing system reports and saved historical reports.

After clicking on a report title, if the report requires parameters the user will load a page where those parameters may be input. Otherwise the report will load on a new tab or window. When viewing a report the User has the option to export or e-mail the report in a portable format.

AdHocs

The AdHoc Reports Page allows Users to access defined AdHoc Grids created by the backend portion of PCR-360.

Zero/Low Calls

The Zero/Low Calls Report allows users to generate a Report for calls to identify unused Phones or Authorization Codes over a period of time to control costs in large organizations. This can help locate infrastructure that is better used elsewhere. The Zero/Low Calls report makes this task as simple as possible. The version in CustomerCenter differs only from the version available in the backend portion of PCR-360 in that it requires an email address to send the Report to, and the backend version also allows the added criteria of selecting a specific Service Host.

To generate the Report, a User needs only fill in the criteria and then click on thebutton.