(v1) Disconnect Service with a Remove Action

Create an Order

The first step is to create a Service Desk Order.

1. Go to Main > Service Desk > Orders.

       2. Click the

       3. Enter the Service Rep (if not populated with User name).

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       4. Enter the Owner of the desired service.

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         This can also be done on the Order Action below.

      5. If desired, enter the Requestor's name. 

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      6. Next, enter a brief description.

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Click the 

Adding An Action

Next, add a Service Order Action.

1. Click the

   Open

   

   Add button

    button.

       2. Set the Action as "Remove".

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       3. Select the Service for the Order.

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Selecting a Service

Next, choose the Service to Disconnect:

1. If the Service Number in question is known, enter it into the Service ID field and hit enter.

2. Enter the Service Number in one of the following ways:

   • Enter part of the Service ID in the field and press Enter.

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1.  

   • Click on the magnifying glass in the Service field and select the appropriate Service.
     
     

     Open

     

     Select a Service form

   • Add filters to the columns to shorten the list.
     
     

     Open

     

     Select a Service Filter form