(v1) .Service Desk - Labor v2019.2

Labor

The 'Labor' tab keeps track of specific types of Labor that are already completed on behalf of a Service Order. Though a User can 'Add' a labor item at any point in the Service process, the User must define specific dates, times, and hours worked in order to save the Labor item in the Grid history (see "Service Desk Labor Form" image below).

The User can record individual Labor records from this form which automatically links to the Time Entry records for that Worker/Contact. Entries made from this form are separate Labor entries from the Workflow Labor entries that are created by utilizing Workflow.

Custom Labor Type Usage

When using custom defined Labor Type values, it is important to remember that Custom Labor Types will always generate Charges using a Workgroup's Default Rate.  If the Rate is not set, this will generate a $0 Charge.

Labor Type Workgroup Rate Defaulting

When a Worker has a Rate assigned for a Workgroup, and the Rate is set to $0, selecting that Labor Type will cause the Labor Type to default to using the Workgroup Rate.