Billing

Cable

Calls & Rating

IN-5057

IN-4321 

Imports & Exports

GLA Import Fixes

• The Import no longer creates a blank component record using an empty string rather than a null value.
• The Import can now find existing GLA records when the last component of the GLA is blank. Previously the Import was not able to look up those GLAs.

IN-4446

IN-5094

Inventory

Reporting

Service Desk

My Service Desk

Workflow

Service Desk Items will no longer allow Services and Equipment to be Owned by both a Contact and a Department Owner.

Note: There will be an AdHoc added during the upgrade process to allow customers to find and fix any Services or Equipment that have two Owners defined.

IN-3335

IN-4395

IN-4340

IN-5090

IN-3923

API

Submitting poorly formed JSON data, or data with bad characters will no longer fail and return a null value. Now $params will be returned with the default data.

Billing

Custom Logic

Inventory

The Warehouse Actions Return is now changing the Service Desk Equipment Status from Pending to Complete.

Note: With this change, the Return "Quantity" field will no longer be available when returning "In" Equipment on Remove Actions. All items must be returned at the same time for Remove Actions.

IN-4304

IN-4262

General

Reporting

Services

Service Desk

Completing a Service Order with Actions no longer produces erroneous "Failed to save record" errors, when there is some other issue on the form (such as no owner or a missing GLA).

IN-3000

IN-4225

IN-4239

IN-4365

IN-4192

CustomerCenter

Custom Logic

Customer Validation now supports using call function to invoke Write methods for API types.

Custom Validation

Syntax

Events & Notifications

Services

Service Desk

SDC Workflow steps that should be added at completion are now added to Incidents and Work Orders upon completion.

API

CustomerCenter

IN201833105

IN-2965

Service Desk

Billing

Cable

Events

Inventory

General

IN-3963

IN-3965

IN-3968

IN-3970

IN-3964

IN-3966

Service Desk

IN-4031

IN-3915

IN-4094

Billing

Changing the Charge Override Amount or Quantity on an unbilled Monthly Recurring Charge (MRC) and choosing "Effective Today" now stops the charge using yesterday's date. The charge is restarted with the new amount and the current date. Previously this was using "Date to Last Billed" no matter which option was chosen.

Imports & Exports

Multiple fixes for the Service Import:

1. The Service Import now prevents you from updating the Service Catalog of an existing Service to a different Service Type (like Phone to Backbone) or to a different Service ID format.
2. The Service Import can now update certain Service Type-specific fields like Report 911 and Directory if the Service Catalog is not provided to the import.
3. The Service Import no longer requires you to provide a GLA when the GLA field is mapped.
4. Running a Service Import in a batch, with two different Import Record Formats, no longer produces the same GLA error messages multiple times.
   

Fixes for the Charge Catalog Import:

1. The Charge Catalog Import no longer fails if you do not map certain fields.
2. The Charge Catalog Import now throws an error if you try to use an Inactive Object Code.
   

Fixes for the Service Charge and GLA Charge Imports:

1. Both Imports no longer require you to provide certain fields, like Service and GLA and Charge Catalog, if you provide the Charge Recid in the Import file.
2. Both Imports now throw an error if you try to use a Category type Charge Catalog to create a Charge.

Service Charge Import

GLA Charge Import

Fixes for Charge Imports:

1. Charge Imports no longer clear the Charge Stop Date when the Import file contains Stop Dates prior to the current date.
2. Charge Imports will now clear the Amount Override on an existing charge if you provide a blank Override Amount value during an update.

Inventory

Purchase Order

Purchase Order Equipment

Service Desk

Changes to Estimates:

1. Attachments are now copied to Service Orders or Actions created from Estimates.
2. Remarks are now copied to Service Orders or Actions created from Estimates

IN-2831

IN-2964

Service Desk Items will no longer allow Services and Equipment to be Owned by both a Contact and a Department Owner.

Note: There will be an AdHoc added during the upgrade process to allow customers to find and fix any Services or Equipment that have two Owners defined.

Clicking "Save New" on an existing Action will now create a new Action with the Default Action GLA(s) from the Service Order. (Previously no GLAs were pulled onto the Action).

This also addresses GLA Component Pricing not being applied to the new Action when using the "Save New" button.

IN-2998 (IN201834420)

IN-2999 (IN201834421)

API

Submitting poorly formed JSON data, or data with bad characters will no longer fail and return a null value. Now $params will be returned with the default data.

Billing

Custom Logic

Inventory

The Warehouse Actions Return is now changing the Service Desk Equipment Status from Pending to Complete.

Note: With this change, the Return "Quantity" field will no longer be available when returning "In" Equipment on Remove Actions. All items must be returned at the same time for Remove Actions.

IN-4304

IN-4262

General

Reporting

Services

Service Desk

Completing a Service Order with Actions no longer produces erroneous "Failed to save record" errors, when there is some other issue on the form (such as no owner or a missing GLA).

IN-3000

IN-4225

IN-4239

IN-4365

IN-4192

CustomerCenter

Custom Logic

Customer Validation now supports using call function to invoke Write methods for API types.

Custom Validation

Syntax

Events & Notifications

Services

Service Desk

SDC Workflow steps that should be added at completion are now added to Incidents and Work Orders upon completion.

API

The Service Desk API now properly supports Service/ Equipment UDFs on Incidents.

CustomerCenter

IN201833105

IN-2965

Service Desk

Billing

Cable

Events

Inventory

General

IN-3963

IN-3965

IN-3968

IN-3970

IN-3964

IN-3966

Service Desk

IN-4031

IN-3915

IN-4094

API

Billing

Clicking on the "Switch to full detail view" link, on certain Test Bills, no longer redirects you to an error page. 

Cable

Service Desk Remove Actions now set Cable Pairs and Ports/Pins/Lens to Spare upon completion of the Action.

IN-3785

IN-3792

IN-3816

IN-3039

General

Services

When a Service is used on a Service Order that has multiple Actions, the Service Desk tab on the Service form no longer displays data for all of the Actions on that Order.  Previously data for unrelated Actions was displayed on the Service Desk tab.

IN-3622

IN-3736

API

Token Authentication

Service Host Rest API

Authorization Parameters

*JSON Web Token Standard

This release allows more HTML tags for HTML remarks added via the API.

Allowed tags: 'a', 'img', 'strong', 'em', 'p', 'h1', 'h2', 'h3', 'h4', 'h5', 'ul', 'ol', 'li', 'table', 'tr', 'th', 'td', 'br', 'embed'

Note: Support for these tags will come to the Remarks form in a later release.

IN-2857

Billing

Bill Summary totals on tabs/grids now include the Taxes from Usage and Calls.

Cable

IN-3446

IN-2854

Catalogs

IN-3236

IN-2879

Custom Logic

Centralized the logic used to validate allowed PHP functions in Custom Logic. This affects Custom Validation, Custom API, Custom Events, and Conditional Logic.

This change adds support for:

• PHP array_, is_, str*, etc. in Custom Logic.
• Using PHP Constants in Custom Logic (e.g. STR_PAD_LEFT).
• regex functions

Custom API

Custom Validation

Custom Events

Custom Logic

Import Conditional Logic

Custom Logic Syntax

General

Audit

Events

Historical Data Archiving Events

Imports & Exports

Various Cable Path Import enhancements

• The import now allows appending Path Legs to existing Paths.
• The import now allows removing Cable Paths.
• Added the configuration option CHECK_SERVICE_STATUS. When this option is set to true, the import will throw an error when attempting to add a Path to a Service that is not Active.

IN-2855

Various fixes to to the Cable Path Import

• The import no longer allows creating a Path on a Service and Location, if that Location does not exist on the Service.
• The import no longer replaces Paths with Service data, from a different Service that has the same Location.
• The import now maintains the correct Pair Status values.
• The import can now find a Service record using either the formatted or unformatted Service ID.

Various fixes to to the Department Hierarchy Import

• The import now finds the correct SLA when a Hierarchical String is provided in the import file.
  (e.g. "Parent SLA > Child SLA")
• The import now uses the correct concatenator (defined by the constant GLA_IMPORT_CONCATENATOR)
  for the following import fields: SLA, Default SLA, GLA, and Permitted GLA.
• The import will now throw an error if any of the following items from the import file are Inactive: Billing Group, Default GLA, Default SLA, Default Incident SLA, and Permission GLAs.
• The import now defaults new Department Hierarchy records to Active when no status is provided in the import file.
• New Department Hierarchy records now require the Billing Group. An error is thrown if a Billing Group is not provided in the import file.
• The import now restricts the allowed Default GLA, and GLA permissions to those allowed by the Billing Group provided in the import file. The import will throw an error if a GLA in the file is not allowed on the provided Billing Group.

Inventory

We have enhanced our API and added a Barcode Endpoint.  This will allow scanner software to interface with the API sending barcode transactions into PCR-360 to do things like Warehouse Bulk Add/Transfer, Complete Service Desk Equipment, and Logging Service Desk Labor.

Note: This does require the development of a Barcode Scanner interface (software) to initiate the API calls from a scanner.  PCR worked with a company, Big River Barcode, to develop similar scanner software for COMIT; we are working with them to develop a version to interact with PCR-360.

Barcode

Barcode API Calls

API

Events: Quick Reference

People

Multiple Time Entry fixes:

• The Time Entry form no longer allows creating, editing, or deleting Labor entries for Voided, Billed, or Finalized Service Desk Items.
• The following values are now required from the Labor Form, the API or an Import:
  • Date Worked 
  • Worker (Contact)
  • Labor Type
• Deleting a Time Entry record now deletes the associated Labor record.

IN-2860

IN-2962

Time Entry

Service Desk Labor

Workflow

Service Desk

IN-3293

IN-3082

IN-3089

IN-3102

IN-3408

IN-2931

IN-2892

ADD COLUMN DEFAULT_RATE_LIMIT INT DEFAULT 60 NOT NULL;

 MODIFY COLUMN TOKEN VARCHAR(255)  NOT NULL;
 ADD COLUMN RATE_LIMIT INT DEFAULT 60 NOT NULL;
 ADD COLUMN RATE_LIMIT_REMAINING INT DEFAULT 60 NOT NULL;
 ADD COLUMN RATE_LIMIT_RESET DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL;
 ADD INDEX API_KEYS_USERS_TOKENS_1 (`TOKEN`);

Create missing "From Cabling Equipment" and "To Cabling Equipment" associations.

Removed orphaned "From Cabling Equipment" and "To Cabling Equipment" associations.

MODIFY COLUMN LABOR_TYPE_LISTS_RECID INT NOT NULL;

MODIFY COLUMN CONTACTS_RECID INT NOT NULL;

MODIFY COLUMN WORKED_DATE DATETIME NOT NULL;

General

Reports

Emailing a grid report with all rows from the grid, now includes all rows (previously the emailed report only contained the first row).

Service Desk

General

E911 Changes

This update will update the data in the E911 snapshot and load E911 fields from All addresses in the Database. 

Generating the E911 report now requires using the USE_E911_NENA2_FIELDS configuration option, if the option is not enabled the process will throw an exception.

NOTE: This will likely create a change record for every Service on a Building where the Nena2 fields were previously blank. The change records created by this process would be a one-time change.

The E911 Report will now convert "Court" to the prefix "CT".

Notifications, Escalations, and Events

Service Desk

Escalation Criteria

Creating an Escalation

Escalations

API

When creating Upgrade/Downgrade Actions via the API, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values (if values are not provided in the API Request).

IN-4978

IN-4987

Cable

General

Imports & Exports

When creating Upgrade/Downgrade Actions via an Import, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values (if values are not provided in the Import File).

IN-4978

IN-4987

Services

IN-5184

IN-5222

IN-5194

Service Desk

Service Desk Archiving Fixes

• The Service Desk Archiving process will now archive Service Desk Items where some data was not defined (such as a NULL value for the USE_QUANTITY column on Service Desk Charge records).
• When a single Service Desk Item fails to Archive, will no longer get stuck; the process will continue to archive records.

IN-5090

IN-3923

When creating Upgrade/Downgrade Actions on a Service Order, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values.

IN-4978

IN-4987

Billing

Cable

Calls & Rating

IN-5057

IN-4321 

Imports & Exports

Inventory

Reporting

Service Desk

My Service Desk

Workflow

Service Desk Items will no longer allow Services and Equipment to be Owned by both a Contact and a Department Owner.

Note: There will be an AdHoc added during the upgrade process to allow customers to find and fix any Services or Equipment that have two Owners defined.

IN-3335

IN-4395

IN-4340

IN-5090

IN-3923

API

Submitting poorly formed JSON data, or data with bad characters will no longer fail and return a null value. Now $params will be returned with the default data.

Billing

Custom Logic

Inventory

The Warehouse Actions Return is now changing the Service Desk Equipment Status from Pending to Complete.

Note: With this change, the Return "Quantity" field will no longer be available when returning "In" Equipment on Remove Actions. All items must be returned at the same time for Remove Actions.

IN-4304

IN-4262

General

Reporting

Services

Service Desk

Completing a Service Order with Actions no longer produces erroneous "Failed to save record" errors, when there is some other issue on the form (such as no owner or a missing GLA).

IN-3000

IN-4225

IN-4239

IN-4365

IN-4192

CustomerCenter

Custom Logic

Custom Validation

Syntax

Events & Notifications

Services

Service Desk

SDC Workflow steps that should be added at completion are now added to Incidents and Work Orders upon completion.

API

The Service Desk API now properly supports Service/ Equipment UDFs on Incidents.

CustomerCenter

IN201833105

IN-2965

Service Desk

Billing

Cable

Events

General

IN-3963

IN-3965

IN-3968

IN-3970

IN-3964

IN-3966

Service Desk

IN-4031

IN-3915

IN-4094

API

Billing

Clicking on the "Switch to full detail view" link, on certain Test Bills, no longer redirects you to an error page. 

Cable

Service Desk Remove Actions now set Cable Pairs and Ports/Pins/Lens to Spare upon completion of the Action.

IN-3785

IN-3792

IN-3816

IN-3039

General

Services

When a Service is used on a Service Order that has multiple Actions, the Service Desk tab on the Service form no longer displays data for all of the Actions on that Order.  Previously data for unrelated Actions was displayed on the Service Desk tab.

IN-3622

IN-3736

API

IN-2909

IN-2894

Billing

Refinements to Billing Invoices

• Added the GLA Description to the "Bill To" section.
• Invoices are now more customizable.  The following may now be configured:
  
  • The account info color
  • The table row background-color
  • Show/hide row borders
  • The row border-color
  • Suppress the current date. The date suppression is configurable for all reports, the bill, and Invoice
  • The Invoice Remittance Coupon content is now configurable. The coupon can also be removed from the Invoice.
• Redesigned the Invoice Remittance Coupon.
  • The Credit Card information was removed from the default design.
  • Fixed layout issues with the PDF version of the Invoice.
  • Renamed "Current Balance" to "Outstanding Balance."  (i.e. the total amount due for Net-30, Net-60, Net-90, etc.)
  • Moved the remittance coupon onto a separate page at the end of the Invoice.
• Tweaks to the Invoice's Payment Table formatting
  • Long descriptions now wrap to the next line
  • Payment date is now mm/dd/yyyy format
• The "Transaction Details" on the Invoice Printout are now listed and grouped by the Service ID, rather than the charge code.

IN-3519

IN-2859

IN-3207

Invoices

Billing Parameters

General

Numerous E911 Fixes and Improvements.

• Significantly increased the speed of the E911 Export process.
• Corrected the Community Name displayed on grids. Frequently the Building Number was displayed, but the Community Name was missing or incorrect.
• The E911 Export now includes Services with no Locations when determining if a Service should be flagged as a "Delete" in the export.

Exports

E911 Feed

Service Desk

Billing

Catalogs

Making a Charge Catalog Inactive now stops or deletes the Charges on a Service desk item when the Service Desk item has a status of Pending, Hold, or Complete. If the Service Desk item has a status of Void, Finalized, or Billed, the Charges will not be stopped/deleted. This applies to all Service Desk Equipment and Service Charges. 

Previously it would attempt to alter items with a status of Void, Finalized, or Billed.

Communications

Added Cisco features:

• Added the Associated Devices tab for Directory Numbers to the Service Desk Actions Communication form.
• Added a column to the Endpoint/Phone picker to indicate whether the endpoint/phone has an associated directory number.

The auto-assign for Cisco Gateway Endpoints/Phones on Service Desk Move Actions now uses the "Move To" Location instead of the original Location.

General

Refinements to the Demolish Location form:

• Updated the demolish button image and text
• Increased the form size
• Changed the event comment from "Event" to "Scheduled Archive Event"

Locations

Location Catalogs

Services

IN-3570

IN-3566

Service Desk

Service Desk Printout fixes:

• Saving the Print Prefs on the Service Order grid, and printing an Action, no longer leaves off the child data from the Action(s). 
• The Service ID now displays on Service Desk Action printouts.
• Printing the Actions for a Service Order no longer repeats the Cable info for all of the Actions on each of the Action printouts.

IN-3506

IN-2910

IN-2923

General

API

Added the ability to create Work Orders via the API. 

Service Desk API Calls

Service Desk Action API Calls

Billing

Cable

IN201834275

IN201935535 

IN201834626

Service Desk Cabling Report

Building Adhoc Grids

Adding Multiple Path Legs no longer fails if Ports/Pins/Lens are assigned.

• Attempting to save multiple Path Legs, when the PPL does not allow multiples, now displays the proper error message to the user.
• Deleting the Service Desk Path Leg from the Service Desk Path Leg form no longer fails.

Communications

Closing an Avaya form with unsaved data now prompts the user to save the record.

General

Added a "Modified Date" and "Modified By" column to the Department Hierarchy grid.  

Note: This change may affect saved perspectives.

Imports & Exports

Numerous fixes to Service Desk Imports:

• The CSR field now requires the Contact to have a Type of "Service Rep."
• Available Services are now correctly validated against Service Pools and follow the same eligibility restrictions as the Actions form.
• UDFs now work with Service Desk Imports.
• Added support for the Action Default GLA field.
• Services that are not "Assignable" can now be used with Remove or Task Action Imports.

• The Service Desk Import can now create Task actions without a Service Catalog specified. Only Upgrade/Downgrade Actions require the Service Catalog.

• The Service Desk Import now generates an error if an Owner is specified for anything other than an Add Action or Owner Change Action.

• Added validation to the Service Desk Imports to verify the following (any invalid combinations will result in an error):
  • Only Auth Code Services use Class of Service
  • Only Auth Code Services use Auth Code Type
  • Only Backbone or Data Services use Bandwidth
  • Only Phone Services use Report 911
  • Only Phone Services use Directory
• Some valid SDCs were throwing an error that the SDC was not valid for the action; this has been fixed.
• The Service Desk Import no longer ignores the Inactive status on the following fields:  Service Rep, Owner Contact, Owner Dept, Requestor, Default GLA, Action Service Host, Action Owner Contact, Action Owner Dept, Action SLA, Action Location, & Action SDC.
• The Service Desk Import now correctly supports the Move-to Location field on Actions. 
• The Service Desk Import now allows the existing Available Service Catalog to be a parent of the provided catalog.
  Example: if the Available Service has a Catalog of 'phone,' then the Catalog provided to the Import could be 'phone > Avaya'. However, the Import will error if the provided catalog is 'auth code'.
• If the SDC field is not mapped on the import definition or is not provided in an import file, the Service Desk Import no longer picks a random SDC.
• The SDA_Number field mapping was removed from the Service Desk Import.  There is no need to set the Action number via an Import at this time.
• The Service Desk Import no longer allows Category Catalog items (i.e., Equipment, Service, or Charge Catalogs with the Category flag set).

Inventory

Added a "Display SD" button to the Warehouse Actions grid that opens the Service Desk record associated with the Equipment selected on the grid.

Added the "Manufacturer" and "Manufacturer Part Number" from the Equipment Catalog to the Equipment Grid.

Note: This change may affect saved perspectives.

Services

Addressed issues related to Multiple Location Services:

• Unchecking the Multiple Locations flag on Services and saving the record no longer throws an "XHttp Request Action Failed" error. 
• It is now possible to unset the Multiple Locations flag on a Service that was used on an Incident.
• Aging a Multiple Location Service that was used on an Incident no longer fails.

IN201833807

IN-2876

IN-2839

Service Desk

Added Service Desk Archiving Functionality

• It allows users to delete old data, such as Locations, Contacts, and Equipment.
• It allows users to archive and potentially clean up (delete) old Service Desk Data.
• Added a tab to the Location form to show records preventing Location deletion (i.e., demolish).
• It provides the ability to Demolish a Location, which deletes the Location along with all sub-Locations and associated Cable Data.  
• Added a weekly event that will archive Service Desk Items based on the Service Desk Archiving Days setting on the tenant. 
• Added a manual process for archiving individual Service Desk Items that are eligible for Archiving.
• Added an Archive Grid for each Service Desk type, and printouts for each of the Archived Service Desk types. (there are no forms for Archived Items).
• Added an Archive Log that contains information on the records that were successfully archived as well as the records that failed to archive.  
• Added a new audit type of "Archive" to indicate (with an Audit record) when a Service Desk Item was archived.
• The Service Desk Tab on Equipment and Services displays both archived and non-archived Service Desk Items. (Requested at the 2019 Users Group)
• Archived Data will not be cleaned up automatically (at this time) but can be deleted manually from the grid.

IN-2949 I

N201620470

IN201731118

Users Group 2019

Service Desk Archiving Requirements

Service Desk Archiving

Archive Eligible Grid

Archiving Days (set the 'Aging' timeframe)

Archive Log

Service Desk Events

Archive Parameters

Services: Service Desk Tab

Equipment: Service Desk Tab

Usage Tab & Demolish Location

Added Work Order functionality to allow for one-time Orders that do not create or manage Services.

• Added Work Orders to the following Grids "Service Rep," "Workgroup" and "Assigned Workflow" Reports.
• Added a Work Order Import.
• Added the ability to create Work Orders via the API. 
• Renames all usage of "Orders" in PCR-360 to "Service Orders" to differentiate from Work Orders.

Work Order Requirements

Service Desk

Work Order

Work Order API

Work Order Import

Associating Work Orders to Service Orders

Redesigned the My Service Desk: Assigned and Workgroup grids towards a workflow focus.

Note: This change may affect saved perspectives.

Cable Locations Report

Building Adhoc Grids

Changed the GRID_SCENARIO column values of 'orders' to 'service-orders'.

ADD COLUMN CREATED_DATE   DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL,
ADD COLUMN PENDING_DATE   DATETIME DEFAULT NULL,
ADD COLUMN HOLD_DATE      DATETIME DEFAULT NULL,
ADD COLUMN COMPLETE_DATE  DATETIME DEFAULT NULL,
ADD COLUMN FINALIZED_DATE DATETIME DEFAULT NULL,
ADD COLUMN BILLED_DATE    DATETIME DEFAULT NULL,
ADD COLUMN APPROVED_DATE  DATETIME DEFAULT NULL,
ADD COLUMN DENIED_DATE    DATETIME DEFAULT NULL,
ADD COLUMN VOID_DATE      DATETIME DEFAULT NULL

ADD COLUMN CREATED_DATE   DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL
ADD COLUMN PENDING_DATE   DATETIME                           NULL
ADD COLUMN COMPLETE_DATE  DATETIME                           NULL
ADD COLUMN FINALIZED_DATE DATETIME                           NULL
ADD COLUMN BILLED_DATE    DATETIME                           NULL
ADD COLUMN HOLD_DATE      DATETIME                           NULL
ADD COLUMN VOID_DATE      DATETIME                           NULL

ADD CREATED_DATE DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL

ADD CREATED_DATE DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL

ADD CREATED_DATE DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL

SERVICE_DESK_CABLING_PIT

ADD COLUMN CREATED_DATE DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL,
ADD COLUMN PENDING_DATE DATETIME DEFAULT NULL,
ADD COLUMN HOLD_DATE    DATETIME DEFAULT NULL,
ADD COLUMN VOID_DATE    DATETIME DEFAULT NULL

SERVICE_DESK_WORK_ORDERS

USER_DEFINED_FIELDS_VALS

Billing

Cable

IN-3018

IN-3263

Communications

CustomerCenter

Now, when a request is approved in CustomerCenter, the remark is created showing the actual approved amount instead of $0.00.

IN-3351

Reopening the "Order Details" for Task Actions no longer shows the wrong form.

IN-3244

IN-3254

Imports & Exports

Service Desk

Cable

The Service Desk Cabling Auto-Assign now properly links existing Paths. Previously, the auto-assign was throwing a Duplicate Path error.

IN-3018

API

Service Pools

Upgrade/Downgrade Actions

Fixed various issues with Service Desk API Calls:

• The 'prob_code' and 'res_code' parameters now work as intended; both need to match against the provided Catalog.
• Owner validation now works as intended; the owner needs to match the owner on the Service or Equipment.

Cable

CustomerCenter

General

Imports & Exports

Service Pools

Upgrade/Downgrade Actions

Service Desk

Added the following columns to the Service Desk Equipment tab:

• Equipment ID
• Asset Tag
• Serial Number
• Mac Address

This change also:

• Renamed the Equipment column to Catalog.
• Changed the Catalog column, so it only displays the Equipment Catalog Name and Description.

Service Pools

Upgrade/Downgrade Actions

Service Pools

Upgrade/Downgrade Actions

Billing

Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.

The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. 

IN-2921 (IN201936601)

CustomerCenter

Billing

Charges stopped exactly on the Start Date of a Bill now Prorate correctly.

IN201936583

Test Bills and Bill Estimates no longer flag charges as Billing Complete.

General

Corrected an issue that:

1. Prevented the Bulk Update from updating Services (for customers who do not user Service Pools)
2. Prevented Service Actions from saving (for customers who do not have any Auth Code Types defined).

API

Billing

Added the following columns to the Admin → Billing → View/Report → Charges Grid:

1. Prorate Flag (Only if the configuration BILL_MRC_CHANGE_FORCE_PRORATE is turned off)
2. MRC Start Date (only populated for MRCs)
3. MRC Stop Date (only populated for MRCs)
4. NRC Transaction Date (only populated for NRCs)
5. Annual/Semi-Annual/Quarterly Recurring Date (only populated for Alternate Recurring Charges)
6. Annual/Semi-Annual/Quarterly Stop Date (only populated for Alternate Recurring Charges)

The Bill grid's Check Progress form no longer shows more than 100% in the Processing Bill Calls section (when multiple Expense Object Code Overrides are defined).

Note: The Process Bill Calls section may still show more than 100% in if GLA splits are used.

Known Issue Forum Post

GLA Charges Import

Service Charges Import

Charge Catalog Imports

Services API (Charges)

GLA API (Charges)

Equipment API (Charges)

Charge Catalogs

Inventory Tabs - Charges