(v1) .Service Desk - Service UDF v2020.3

Service UDF

'Service UDF' appears on this tab. The User Defined Fields tab allows for the entry of custom-defined fields that allow individual organizations to track any data that they need or want. This tab only appears if there are fields defined in the system for the specific type of 'Service' associated with the Service Desk item.

User Defined Fields on Services can be specified by the System Administrator in the Admin portion of the application under Admin > User Defined Fields > User Defined Fields. The PCR-360 application does not apply User-Defined Fields (UDFs) by default.