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PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release.  Bug fixes are only released for versions that are actively supported.

Key

Active supportA release that is actively supported.
End of lifeA release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.


Version History


 Release Types
LTS ReleaseAn LTS Release is a Major Release that PCR will support for 12 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the 12-month period has elapsed, PCR will work with customers to move them to the next LTS release.
Major ReleaseMajor releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc. There will be three feature & bug-fix releases in a given year.
Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.

VersionRelease TypeRelease DateSupport EndsRelease Notes
2024.1
Major

  

Until 2024.2 is releasedhttps://pcr360.atlassian.net/wiki/x/3-MQAQ
2023.1
Major

  

 

https://pcr360.atlassian.net/wiki/x/hZEQAQ
2022.2
Minor

 

 

https://pcr360.atlassian.net/wiki/x/NpEQAQ
2022.1
LTS

 

24 months+ or until the next LTShttps://pcr360.atlassian.net/wiki/x/Q5AQAQ


Archived Releases No Longer Supported

 Click here to expand...
VersionRelease TypeRelease DateSupport EndsRelease Notes
2021.3Minor

 

 

https://pcr360.atlassian.net/wiki/x/zo8QAQ
2021.2Minor

 

 

https://pcr360.atlassian.net/wiki/x/eY8QAQ
2021.1LTS

 

 

https://pcr360.atlassian.net/wiki/x/Yo8QAQ

2020.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/A48QAQ

2020.3

Major

 

 

https://pcr360.atlassian.net/wiki/x/g44QAQ

2020.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/lQYRAQ
2020.1Major

 

 

https://pcr360.atlassian.net/wiki/x/FI0QAQ
2019.7LTS

 

 

https://pcr360.atlassian.net/wiki/x/v4sQAQ
2019.6Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.5Minor

 

 

https://pcr360.atlassian.net/wiki/x/FosQAQ
2019.4Major

 

 

https://pcr360.atlassian.net/wiki/x/qIoQAQ
2019.3Minor

 

 

https://pcr360.atlassian.net/wiki/x/wNUQAQ
2019.2Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.1Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ
2018.1Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ
2.1.4.7Minor

 

 

https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526
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