Release 2020.3 is now available; it is a major release that contains many new features, bug fixes, and refinements.
We will begin scheduling 2020.3 updates on customer Test systems starting today, October 14th, 2020.
Notable Changes
- Major Changes to CustomerCenter
- Redesigned Persistent Cart
- Save Incomplete Requests
- Updated Submission Process
- Completely Redesigned Cart layout
- Customizable Widgets
- Customizable Menus & Links
- Redesigned Attachment Uploader
- Redesigned Change Menu options in CustomerCenter
- Added Training Videos for the new CustomerCenter features to the PCR-360 Wiki.
- Added PHP 7.4 support
- Added Expense Management
- Multiple Improvements to MAC Address Support in Service Desk and Inventory
- The MAC Address is now a unique value across all Equipment Records and is enforced by a database constraint.
- Note: Before upgrading to 2020.3, you will need to remove any duplicate MAC Addresses. An AdHoc query to find duplicate values has been provided in the AdHoc Library.
- Added Service Desk Action User Defined Fields.
- Added Documentation to the PCR-360 Wiki for Tracking Non-Traditional Services (e.g. software licenses).
Please review the Database Changes in 2020.3 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2020.3; the first session is scheduled for November 4th at 11:00 AM Eastern, and the second is scheduled for November 5th at 4:00 PM Eastern.
Key
Release 2020.3 (10-14-2020)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The API no longer allows the creation of Services without a formatted Service ID value. | Services API Calls | ||
Billing | Added Expense Management
| Expense Management | ||
The Bill process now checks for Equipment Billling Group overrides on Equipment Charges. | IN-4342 | |||
The Bill process now checks for Billling Group overrides on GLA Charges. | ||||
Cable | Added an "Update Existing Path End Points?" checkbox to allow users to update Path Endpoints when changing the Destination Equipment on a Pair/Strand. | IN-2843 | ||
Deleting a Pair/Strand record on Oracle no longer triggers an "Oops Error." | ||||
CustomerCenter | Redesigned the Shopping Cart
| |||
Customizable Content
| User Defined Fields Associations Adding Videos to CustomerCenter | |||
Change Requests for Multiple Location Services now allow the user to select which of the Service's Locations will be used for the Request. | ||||
Options for easier selection of a Contact or Location
| Users Group 2019 | The Cart | ||
Added a Qty selector to the Service Catalog shopping page. Each orderable item (Services and Equipment) now have a quantity selector. | Users Group 2019 | Shopping | ||
Urgency can now be set on Requests in the new Shopping Cart. The Urgency can be set as Low, Medium, or High. | Users Group 2019 | The Cart | ||
Added an Owner Selection to the Shopping pages. This allows a coordinator to select an Owner, who they will submit a request on the behalf of, and the available shopping options will be restricted by the Billing Group Permissions. | Shopping | |||
Added the ability to download/export AdHoc grid data as a CSV file from CustomerCenter. | IN-2912 | |||
We improved the CustomerCenter Theme Manager design.
| CustomerCenter Administration | |||
Redesigned Receipt Page (Submitted Request Summary) | Submitted Request Summary | |||
Redesigned Change Menu Options in CustomerCenter.
| Department and Services Widget | |||
Replaced usages of "Order Tracking" with "Request Tracking." | ||||
Cart Data in CustomerCenter will be removed by the Service Desk Archiving process when the related Service Desk Items are Archived. | ||||
Changed the button labeled "Continue" to "Submit" when submitting General Requests and Incident Requests. | ||||
Changed "Report a Problem" to "Report an Issue" in the Main Menu. Note: This is a default value in the Menu. With the customization options added to CustomerCenter, users can now change this default setting. | ||||
Changed "Incidents / Problems" to "Incidents" on the Request Tracking page. | ||||
CustomerCenter no longer supports Internet Explorer (IE). | Supported Browsers | |||
CustomerCenter now checks Billing group Permissions before displaying Services and Equipment available for purchase. | Shopping | |||
Service Order UDFs now show in the new CustomerCenter Shopping Cart. Incident UDFs now show on the "Report a Problem" Incident Request page. Previously, only Service UDFs were displayed in CustomerCenter. | ||||
The Service Host is now populated on Change Actions created from CustomerCenter. | Users Group 2019 | |||
Services no longer show up twice in the Services/Equipment List when a Service has more than one GLA. | ||||
The Requestor is now set when submitting Requests using a General Request. | IN-4134 | |||
The Service Option Flags are now passed through from CustomerCenter to the Requests (and then to the Service Orders). | IN-2965 IN201833105 | |||
Autocomplete/Auto-filtered values on CustomerCenter pickers now let you select a value. (Previously, if you started typing in the picker fields and a drop-down with auto-filtered selections appeared, you could not select a value.) | IN-4126 | |||
Task Actions are no longer displayed as Add Actions in the Cart. | ||||
Using the "Breadcrumb" navigation at the top of the Equipment Catalog page now takes the user back to the page that was selected, rather than the first page. | IN-3693 | |||
The default sort for the directory page now correctly sorts by Name. | ||||
The Account Details Widget is no longer available for customers who have not purchased the Accounts Receivable module. | ||||
Certain User Defined Fields, such as Currency, no longer cause an error when a Service Request is converted to a Service Order, or when an Incident Request is converted to an Incident. | ||||
When a Service Request is created, and there is a matching SDC, the SDC is now applied to the Service Request. | IN-4125 | |||
Exporting a CSV from the Department Services and Equipment Widget no longer results in a blank CSV document. | ||||
The Contact Picker tooltip no longer randomly shows up in CustomerCenter. | ||||
Submitting a package from CustomerCenter, which uses an Equipment type SDC, now adds the Charges from that SDC to the resulting Request. | ||||
General | Added PHP 7.4 Support Note: PHP 7.4 is not required at this time to upgrade PCR-360, however, a future upgrade will require PHP 7.4, since PHP 7.2 support is ending in December 2020. | PHP 7.4 Upgrade Instructions | ||
Removed Incident Request and Order Request as criteria for the Service Desk Association on User Defined Fields. Instead, Incident and Order should be used. | User Defined Fields | |||
Fixed issues with the built-in validator. | ||||
Imports & Exports | Ports/Pins/Lens Import
| Ports/Pins/Lens Import | ||
Equipment Import
| Equipment Import | |||
Service Order Import
| Service Order Import | |||
Cable Path Import
| Cable Path Import | |||
Service Import
| Service Import | |||
Unified the logic for Service ID lookups in the following Imports to provide a more consistent experience between Imports: Cable Path, Service Charge, Service Order, and Service. The Imports now find the correct Service record if you provide an Alias, a formatted Service ID, or an unformatted Service ID. | IN-3276 | |||
Inventory | MAC Address Changes
| |||
Services | If the USE_RATING_GROUP configuration option is turned on, the Rating Group column now displays in the Service Grid. | |||
Service Desk | MAC Address Changes
| |||
Added Service Desk Action User Defined Fields.
| User Defined Fields | |||
The Copy to New Form of a Service Order Action will now copy Billable, Essential, and Directory Service Options correctly. | IN-2819 IN-2900 IN-3007 | |||
When the USE_RATING_GROUP configuration option is used, users can now assign the Rating Group on Service Desk Actions. | ||||
Selecting certain SDC values for Upgrade/Downgrade Actions (on Oracle only) no longer throws an error. | ||||
Corrected inconsistencies related to when the MAC Address field was displayed for Equipment on Actions. This also fixes cases where the MAC Address was incorrectly or inconsistently saved. | IN-2919 (IN201936593) IN-2885 | |||
The Add/Edit Button has been restored to the Add New Service Desk Equipment Form; now you can create Equipment from the Service Desk Equipment Form. | IN-3323 | |||
The Override GLA is now retained when saving a Service Desk Equipment Record. | IN-2966 (IN201833140) IN-2966 | |||
Completing Unit Equipment that is in a Picked-Up state, no longer displays an erroneous error message that there is no Equipment Available at the chosen Location. | IN-4083 IN-4361 IN-3798 | |||
On Service Desk, choosing Consumable Equipment, where only the exact Qty of Units Equipment is available in the Warehouse, no longer prevents Completion. | IN-4014 IN-4064 IN-4205 IN-3560 |
* Indicates external documentation not written by PCR.
Database Changes in 2020.3
Default Schema
Table Name | Change | Table Changes |
---|---|---|
CC_THEME_ELEMENTS | Updated | Added new theme values. |
USER_DEFINED_FIELDS_ASSOC | Updated | ADD SECOND_CRITERIA_COLUMN VARCHAR(50) ADD SECOND_CRITERIA_RECID INT(11) Updates data in the CRITERIA_VALUE column. |
CC_CONTENT_WIDGETS | New | |
CC_CONTENT_WIDGET_PLCMTS | New | |
CC_CONTENT_WIDGET_ROLES | New | |
CC_REQUESTS | New | |
CC_PACKAGES | New | |
CC_REQUEST_ACTIONS | New | |
CC_REQUEST_STANDALONE_EQP | New | |
PERMISSIONS_MDL_CNTRLLRS | Updated | Updates data in the CONTROLLER_NAME column. |
MENU | Updated | Updates data in the TEXT column. |
AGG_VENDORCHRG_CHARGECODES | New | |
AGG_VENDORCHRG_IMPORTFILE | New | |
AGG_VENDORCHRG_SERVICEID | New | |
AUDIT_VENDOR_CHARGES | New | |
IMPORT_RECORD_FORMATS | Updated | ADD `AUDIT_THRESHOLD_PERCENT` DECIMAL(18,5) NULL |
EQUIPMENT | Updated | ADD UNIQUE INDEX EQUIPMENT_12 (`MAC_ADDRESS`) |
SERVICE_DESK_EQP | Updated | ADD COLUMN `EQUIPMENT_ID` VARCHAR(100) NULL |
SDA_SERVICE_DETAILS | Updated | ADD COLUMN `RATING_GROUP_LISTS_RECID` INT NULL |
Metadata Schema
Table Name | Change | Table Changes |
---|---|---|
No Changes |
Archive Schema
Table Name | Change | Table Changes |
---|---|---|
No Changes |
Supported Versions
PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.
Key
Active support | A release that is actively supported. |
End of life | A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible. |
Version History
Version | Release Type | Release Date | Support Ends | Release Notes |
---|---|---|---|---|
2024.1 | Major |
| Until 2024.2 is released | https://pcr360.atlassian.net/wiki/x/3-MQAQ |
2023.1 | Major |
|
| https://pcr360.atlassian.net/wiki/x/hZEQAQ |
2022.2 | Minor |
|
| https://pcr360.atlassian.net/wiki/x/NpEQAQ |
2022.1 | LTS |
| 24 months+ or until the next LTS | https://pcr360.atlassian.net/wiki/x/Q5AQAQ |