Update Services and Equipment

A User can request changes for any of their Services from the My Services/Equipment widget available on the main CustomerCenter landing page. To request, these Changes click on the  icon from the widget and select the desired update request.

• Report Incident: report an issue with your Service/Equipment
• Make a Change: request updates to your Service/Equipment
  1. Request a New Service ID
  2. Upgrade / Downgrade Service
  3. Add a New Location
  4. Move to a New Location
  5. Change the Owner of the Service
  6. Other Miscellaneous updates
• Disconnect Service: request the deactivation of your Service/Equipment.

Note: When updating a Services with multiple Locations, a User will also be able to select the Current Location of the Service, so the updates can be applied to the desired Location.

These Changes can be consolidated into a single Request or placed on separate Requests or even on New Requests.

To update individual items after they have been submitted perform the following steps:

1. Click on the  button to open the Cart
2. Locate the Request for the Service/Equipment update.
3. Click the  button for the Category of Change you wish to update.
4. Click the button to open the editing form.
5. Make the desired updates.
6. Click the button to save the changes.
7. Then close the form.